Privacy Policy

Resilient Thinking LLC
Last updated: 11-28-25

Resilient Thinking LLC (“Company,” “we,” “us,” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.resilientthinking101.com (the “Site”), use our services, or communicate with us, including by SMS text message.

By accessing or using the Site or our services, you agree to the practices described in this Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide Directly

Name

Email address

Phone number

Mailing address

Any information you send us through forms, surveys, or messages (including via email, SMS, or social media)

Appointment details and service preferences

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

IP address

Browser type and version

Device type and operating system

Pages you visit and the time and date of your visit

Referring/exit pages

General location information (based on IP)

Cookies and similar tracking technologies

2. How We Use Your Information

We may use the information we collect to:

Provide, operate, and improve our services and Site

Schedule and manage appointments

Communicate with you about your account, bookings, and updates

Send you SMS and email notifications (e.g., confirmations, reminders, and service-related messages)

Respond to questions, requests, and customer support inquiries

Process payments and prevent fraud

Analyze Site usage and improve performance and user experience

Comply with legal obligations and enforce our policies

We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you.

3. SMS & Mobile Communications

If you provide your mobile number and opt in, you agree to receive SMS text messages from Resilient Thinking LLC related to appointments, reminders, updates, and other service-related communications.

Message & data rates may apply.

Message frequency may vary.

Consent is not a condition of purchase.

You can opt out of SMS at any time by replying STOP to any text message we send. You may reply HELP for help or contact us using the information at the end of this Policy.

Important for SMS / A2P compliance:

We do not sell, rent, or share your mobile number or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

We may share your mobile number only with trusted service providers that help us deliver text messages (for example, our SMS platform provider). These providers may not use your mobile number for their own purposes.

4. Cookies & Tracking Technologies

We may use cookies, web beacons, and similar technologies to:

Remember your preferences and settings

Keep you logged in where applicable

Understand how you use our Site

Improve the performance and content of the Site

You can usually modify your browser settings to refuse cookies or notify you when cookies are being sent. If you disable cookies, some parts of the Site may not function properly.

5. How We Share Your Information

We may share information as follows:

Service Providers: With third-party vendors that perform services on our behalf (e.g., website hosting, email delivery, SMS delivery, appointment scheduling, analytics, payment processing). These providers are only allowed to use your information as necessary to perform services for us.

Legal & Safety: When required to do so by law, regulation, legal process, or governmental request; or when we believe disclosure is necessary to protect our rights, privacy, safety, or property, or that of others.

Business Transfers: In connection with a merger, sale, or transfer of all or part of our business, subject to appropriate confidentiality safeguards.

We do not sell your personal information as that term is generally defined under applicable privacy laws.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide services and operate our business

Comply with legal, tax, or regulatory requirements

Resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymize it where reasonably possible.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

The right to know what personal information we collect, use, and share

The right to access and obtain a copy of your personal information

The right to request correction or deletion of your information

The right to object to or restrict certain processing

The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling your request.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and related laws. These may include the right to:

Request more details about the categories and pieces of personal information we collect and disclose

Request deletion of your personal information

Not be discriminated against for exercising your privacy rights

To make a request under California law, contact us at [email protected] and include “California Privacy Request” in the subject line.

We do not sell personal information, including that of California residents.

9. Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so that we can delete it.

10. Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read the privacy policies of any websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top. Any changes are effective when we post the revised Policy on the Site. Your continued use of the Site or services after changes are posted means you accept those changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Resilient Thinking LLC
San Bernardino, CA
Email: [email protected]